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Recovering Data from a Toshiba Laptop


I am using a Toshiba Satellite L505 laptop. I was browsing the web when I suddenly got a message from the system about my PC files, and was asked to update a file called PCTOOLS. I did this, and opened up the file. Nothing seemed to happen after that, but a few days afterwards, I found that the computer would suddenly shut down the system tools which operate Windows, and remove data files and so on. I uploaded a debug in safe mode, which I then used to try and recover some of the drives and files which had been lost. I had not made a recovery disk, so I needed to get the recovery from the partition. I tried this, but I got a message which said ‘installing recovery: failure’. There was a series of letters and numbers 10-FC-12-0241. I tried to open up the OS in order to remove the PC TOOLS download, but I have not been able to. I even replaced the hard drive with a new one, to see if that was the problem, and the same error message appeared. I have lots of data on the old hard drive that I need to recover.


I was trying a system recovery on a Toshiba laptop, model number A105. This laptop is not a brand new one, and there is a lot of data stored on the hard drive, so when it failed the first thing I wanted to do was to try and save as much data as possible by doing a recovery. However, although the laptop has a recovery partition which I would try and access through the BIOS screen, what was happening was that the recovery would run, and then the process would say that it had finished, or that recovery was complete. It would then need to reboot in order to complete the changes it had made, and after the reboot, it would hang on a particular part of the process, called MUP.sys. This is in the hard drive, I think, because it says DRIVERS. I would then reboot it manually, and get a message which says 10-E71604-5D.