Seven jobs, described by the customers themselves.

The patterns that come up again and again

• Several came to us after somebody else said no — one owner had already been told by a couple of firms that her hard drive was beyond help and the data gone; it came back in full. Being turned away once does not settle it.
• Speed and clear updates get mentioned most — a rapid turnaround on a family holiday folder, a week of daily contact on a longer job, and support one client rated above every firm he had used. That is the part people notice.
• Work files carry their own pressure — irreplaceable work data returned to one owner, and a consultant's client support handled without fuss. Where a job has stalled, say so when you first call and we will tell you honestly what the timescale looks like.
• Each device mentioned above has its own page on this site — a failed hard drive, a SanDisk memory card, a MacBook Pro disk. Whatever held your files, that page sets out how the same bench work applies.

To be blunt: customers wrote all of this. There are no stock photographs here, no invented star ratings, no theatre borrowed from the review sites. Once your case wraps up we will ask the same of you — two or three honest sentences, with your town if you don't mind.