- Fixed pricing on recovery (You know what you are paying - no nasty surprises).
- Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
- Memory card chip reading services (1st in the UK to offer this service).
- Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
- Our offices are 100% UK based and we never outsource any recovery work.
- Strict Non-disclosure privacy and security is 100% guaranteed.
Data Recovery Process
Expert Advice on Hand When You Need It
Our main aim is to help you recover lost or inaccessible data before it becomes lost forever. With this in mind we are on hand should you need to avail of our services in recovering your data from a wide ranging variety of storage devices. Email or call us directly to speak to our friendly and professional recovery experts who are on hand to offer you an initial diagnosis as to the nature of your hardware failure. We can also offer you a free quotation that will detail exactly the price you will pay should you wish us to commence recovery of your data. There are no hidden charges; the price you quote is the price you pay. After having spoken to one of our engineers if you are happy to proceed, print out the shipping form that can be located on the Contacts page and package up your storage device. We recommend placing it in a secure container or box with as much padding as it possible to prevent any movement than is necessary in transit.
No Strings, No Obligation Quote
Upon receipt of your hard drive we will confirm our initial diagnosis within 24 hours. One of our experts will contact you to discuss the options open to you and to confirm again the price you will pay for your Data Recovery. If you find this acceptable then we will move onto the next step which is to begin recovery of your data at the earliest possible moment. Remember, even at this stage there is no obligation; if you are not happy and do not wish to proceed there is no pressure and no strings. If you are happy with the costings we have provided and want us to proceed we will.
Ways in Which We Can Recover Your Data
We will begin recovering your data as soon as possible with the average wait being no longer than 2-3 days. When the data has been recovered by one of our qualified engineers it is then stored on a secure server. We will contact you by telephone and then by email which will contain screenshots and a full and complete directory listing so that you can see for yourself before we proceed that the data has been successfully recovered.
How We Get Your Retrieved Data Back to You
After you have verified that the data we have recovered is (a) correct and (b) recovered to the best of our ability and your expectations we can move on to reuniting you and your data. Payment for recovery can be made in full by credit card or debit card, bank transfer or cheque. We do not make charges for accepting payment via credit or debit card. When payment has been received we will make a full backup of your data to the media of your choice and then make arrangements for it to be returned to you by next day courier; the price of which is already included in the price you pay.