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MKDR / Where we work / Shefford

SG17, the Hit and the Flit · Shefford

Data recovery in Shefford. A market town of 7,311, where the Hit meets the Flit.

Shefford had 7,311 people at the 2021 census and a market charter going back to 1225, and it is still very much that size: a high street, a small industrial park, a scatter of workshops and offices, a health centre, and the three schools the town counts as its own — the upper one out on Shefford Road at Clifton. Just beyond the houses at Chicksands stands Priory House, head office of Central Bedfordshire Council, the unitary authority here since 2009. The losses run to the same scale. One office PC holds a heating firm's job history and its gas safety certificates; one workstation on the industrial park holds the CNC programmes; one box in a back room holds a bookkeeper's client files. There has been no railway since the last passenger train ran on 30 December 1961, and the 9A and 9B buses to Bedford and Hitchin are hourly. A failed drive needs neither: it goes by tracked post to the Oxford intake lab, where nothing is charged for the first look.

Tracked to us · free post back Free diagnosis once it arrives A fixed price in writing

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The problemWhy we see it locallyFirst move
A workshop machine on the industrial park holding the CNC programmesSmall engineering firms on the park run one machine, in swarf and vibrationSwitch it off at the wall and do not try another boot
The office PC of a two-van heating firm, dead mid-weekThe gas safety certificates are the hold-up, not the invoicesRecovery from us, rebuild by IT
A travelling laptop with treatment records and horse passports on itVets, farriers and liveries work out of a car boot round herePost the laptop whole, and reinstall nothing first
A back-office NAS holding a bookkeeper's years of client recordsTwo disks bought on the same day tend to tire on the same dayImaging comes first
A ground-floor office machine that has stood in waterTwo rivers meet in the town and the low ground takes it firstLeave it wet and switched off; bag it and post it
Sending it by post: the parcel is addressed to Oxford Data Recovery at the Oxford Science Park — our intake lab, and the name a courier looks for, so put that on the label rather than ours. Tracked and insured, shipping form inside, return journey on us. The full address and the packing steps sit on the enquiry page.

Posted from Shefford, opened in Oxford.

The A507 west, and nothing for you to driveThe lab lies west and the journey is the courier's, not yours. Out goes the parcel on the A507 for junction 13 of the M1, then along the A421 through Milton Keynes, past Buckingham, on to the A43 at Brackley and south down the A34 into Oxford. Your part is the packing and the label.
When the certificates are the hold-upA small trade that cannot produce a certificate has stopped working as surely as one that cannot invoice. Mention it while we are still on the phone. Priority then applies: the drive is opened up the day it arrives, imaged within our hours, and a date is set that we will keep.
How to send a NAS, and how to send a serverTake the strict one first. A server or a RAID box means lifting every disk out and marking each one with its own bay; the array is only reassembled in that order. A NAS is easier — the complete unit, or the disks by themselves. An external drive stays in the case it already has.
What SG17 pays, and when you know itNothing chargeable starts until one figure is in writing in front of you. Cards and memory sticks are £250 + VAT. A single disk is £300 + VAT, whether it arrives bare or bolted into the machine it came from — hard drive, SSD or NVMe alike. Put a second disk in the kit and the band opens at £500 + VAT. No fix, no fee covers most of them; the invoice shows VAT, and the post back to Shefford is ours.

Four things Shefford asks first.

We are out at Southill rather than in Shefford itself. Does that matter?

Not at all. Shefford, Clifton, Chicksands, Southill, Old Warden and the villages either side of the A507 are one area to us, out as far as Stotfold and Arlesey. Everything reaches the bench by post in any case, so a lane address and a High Street address are the same parcel on the same day.

Every gas safety certificate we have issued is on the office PC and it will not start.

That is the common one from a two-van trade, and the certificates are usually the real problem, not the invoices. When a machine refuses to start, the fault is more often in the disk than anywhere else, and the paperwork sits in ordinary files that image like any other. Send the drive on its own, or leave it in the machine and send that — £300 + VAT covers one drive either way.

Water got into the back room overnight and the computer was on the floor.

Leave it switched off. Do not plug it in to check, and do not stand it on a radiator — both make matters worse. A wet disk is opened, cleaned and dried under control, then imaged read-only before a single file is read off it. Bag it as it is, post it tracked, and write on the form that it has been in water so it is handled that way from the moment it lands.

Does Shefford have a walk-in point?

None — and that is deliberate: no counter in the town, no van, no collection. Media comes to us by tracked, insured post and the journey home is paid for. Anyone who would sooner hand it across in person can do so at the intake laboratory itself: Oxford Data Recovery, John Eccles House, Science Park, Robert Robinson Ave, Littlemore, Oxford OX4 4GP, any weekday between 9am and 5:30pm.

A drive leaves Shefford; a file list comes back.

Power it down, tell us what went wrong, and let the free diagnosis land before you decide anything.

0800 6890668