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MKDR / Where we work / St Neots

PE19, the Market Square and the Great Ouse · St Neots

Data recovery in St Neots. The station sits east of town; your drive travels west.

St Neots stands on the Great Ouse around its Market Square, with the A1 running north to south past the edge of the town and the East Coast Main Line beyond it; the station is east of the town centre and recorded 960,000 entries and exits in 2023–24. The 2021 census counted 33,103 people in the parish, and the town council describes St Neots as the largest and fastest-growing riverside town in Cambridgeshire. Three councils apply — the town council, Huntingdonshire District and Cambridgeshire County. Eynesbury, Eaton Ford and Eaton Socon keep their own names across the water. Light industry still sits along Cromwell Road, Station Road and Barford Road, housing keeps going up at Loves Farm and Wintringham, and the A428 dual carriageway between Black Cat and Caxton Gibbet is still being built. What reaches us is ordinary enough: a site laptop, a practice NAS, a back-office tower. Tracked and insured, it travels to our Oxford intake laboratory, and the first look costs you nothing.

Tracked to us · free post back Free diagnosis once it arrives A fixed price in writing

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The five that travel in from St Neots.

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The problemWhy we see it locallyFirst move
A site laptop that stopped booting with the week's as-builts on itSetting-out data and site photography ride out to the plot on the same machineLeave it switched off and post the laptop as it is
The single office PC in a unit off Cromwell RoadLight industry here runs on one tower carrying orders, accounts and a decade of emailRecovery from us, rebuild by IT
A two-disk NAS in a vet, dental or physiotherapy practicePractice imaging sits on a small box nobody has looked at since the day it was set upShut it down and send it whole, or send the disks bare
An external drive kept on the floor of a ground-floor riverside unitDamp gets into kit stored low beside the Ouse, and corrosion comes after itGive us the history — no warming it through at home
A haulier's machine holding tachograph downloads and weighbridge ticketsDepots off the A1 keep records they are obliged to hold on a single diskTell us which years you need and we work to that
Sending it by post: the parcel is addressed to Oxford Data Recovery at the Oxford Science Park — our intake lab, and the name a courier looks for, so put that on the label rather than ours. Tracked and insured, shipping form inside, return journey on us. The full address and the packing steps sit on the enquiry page.

From a PE19 counter to the Oxford bench.

Why a St Neots drive heads westThe bench that opens your parcel is at Littlemore, on the Oxford Science Park. Drawn on a map, the line out of St Neots runs west along the A428 and then the A421 past Bedford and Milton Keynes, picking up the A43 near Brackley for the M40 and the A34; going round to the south by the A14 and the M1 does the same. Work on the A428 between Black Cat and Caxton Gibbet is under way as well. None of that is your problem — a courier drives it, and we cover the carriage home.
When the work has stopped with the diskA site that cannot issue a drawing, or a practice that cannot open a patient record, has lost working days and not only files. Say so when you first ring and from that moment it is a priority job — the parcel opened on the day it lands, imaging inside working hours, a date as soon as the diagnosis will carry one.
Kit with a second disk inside itLeave an external drive inside whatever case it came in. A NAS goes either way, made up or taken down to its disks. Stricter is a server or a RAID box: the disks alone, each marked with its own bay number, because the rebuild proceeds in that order and reconstructing it at this end eats hours. Anything with a second disk in it opens at £500 + VAT.
The number comes before the workOnce the parcel is here, looking at it costs nothing. The figure that follows is in writing and then holds. The card and stick band: £250 + VAT. A single drive, out of the machine or still in it, £300 + VAT; a recorder — CCTV, DVR or NVR — £400 + VAT. With it comes a case number, then a list of everything recovered to read over before you pay, then a VAT invoice. Thirty days on from the drive's return to St Neots, our working copies are deleted.

Four questions out of PE19.

Do you take work from Eynesbury, Eaton Ford and Eaton Socon?

All of PE19, both banks of the Great Ouse. Eynesbury, Eaton Ford, Eaton Socon, Loves Farm, Wintringham and the villages out towards Huntingdon are all one tracked parcel from the bench, and a PE19 address alters neither the figure nor where the job sits in the queue.

The site laptop has died with our as-builts on it — is that recoverable?

Usually, yes, and it is a common parcel from the building side of the town. Setting-out data, drone surveys and site photographs cannot be taken again once the ground is closed, so name those folders when you ring. We verify them first and give you a list to read before anything is paid for.

Our tachograph and weighbridge records have a retention period. Does that change anything?

It changes the order of work, not the figure. Tell us at the first call which records you are obliged to hold and how far back they go. A read-only image of the disk is made first, and the recovery then runs against your list. The bands do not move for it: £250 + VAT on a card or stick, £300 + VAT on one drive.

Does St Neots have a drop-off counter?

No — no counter, no van and no collection, here or anywhere else. Media comes in by tracked, insured post to the Oxford Science Park intake laboratory, and we pay the postage back. Anyone who would rather not post it can use the weekday drop-off there instead, weekdays 9am–5:30pm.

One parcel out of St Neots is the whole of it.

Power it down, tell us what went wrong, and let the free diagnosis land before you decide anything.

0800 6890668