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MKDR / Where we work / Aylesbury

Within our area · Aylesbury

The canal arm runs out in Aylesbury. A failed drive doesn't have to.

Aylesbury is the county town of Buckinghamshire and works like one: the market square and the shops round it, offices and depots along Rabans Lane, the canal arm finishing in its basin, the A41 and A413 bringing everyone else in. The kit is unremarkable — shop tills, workshop laptops, a Synology in the spare room, one external drive with a studio's whole output on it. When it dies, post it; the first look costs nothing.

Tracked to us · free post back Free diagnosis once it arrives A fixed price in writing

Run the problem past an engineer
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The problemWhy we see it locallyFirst move
A market square shop PC that will not bootIndependent shops here still run everything off a single towerThe disk usually survives the machine
A laptop dropped on a Rabans Lane unit floorSmall workshops keep quotes, drawings and job sheets on kit that travelsNo retries — a drop means bench work
A Synology in the Vale reporting 'Volume Crashed'A four-bay box in the spare room becomes the family archiveSwitch it off and stay away from Repair
An external drive holding a small studio's commissionsThe order book and every design file, with no copy anywhere elseGive us the date; the schedule can bend
A 2009 Hitachi disk turned up in a drawerHouse clear-outs keep producing the last surviving copyOld drives image well if nothing has been tried
Sending it by post: the parcel is addressed to Oxford Data Recovery at the Oxford Science Park — our intake lab, and the name a courier looks for, so put that on the label rather than ours. Tracked and insured, shipping form inside, return journey on us. The full address and the packing steps sit on the enquiry page.

How an Aylesbury job proceeds.

Roads out, post inThe post is quicker than it looks from here: a parcel handed across the counter before the afternoon collection is normally waiting on the bench when we open.
NAS countryPlenty of homes and small shops here run a Synology or QNAP, usually RAID 5. When one reports a degraded volume: shut it down, label each disk with its bay, and send the lot — arrays are rebuilt from images.
One drive, one businessThe habit worth breaking here is keeping a whole firm on one external — accounts, artwork, the lot. Tell us what is on it when you ring and the running order follows.
Same terms across the ValeDiagnosis at no charge, a written price that holds, most work covered by no fix no fee, and we pay the postage home — the same in Aylesbury as in Wendover, Haddenham and the villages between.

From Aylesbury, the usual queries.

Are Wendover and Princes Risborough covered?

Yes, every one of them — and all the villages in between. Post is what decides coverage, not the range of a van, which puts the entire area the same distance from the bench.

Can I drop something off in Aylesbury?

No. A tracked parcel achieves what a counter visit would, and faster than people expect — most arrive the next working day, with diagnosis starting that morning.

Synology is reporting a crashed volume — what now?

Switch it off and leave Repair alone. The same message covers three different faults, and what fixes one will finish off another — our Synology page sets them out, and imaging before anything else keeps your options intact.

Can a business emergency go to the front of the queue?

Yes. Tell us trading has stopped and the case goes to priority: first in the imaging queue, worked straight through the working day, with an honest timescale the moment diagnosis allows.

For Aylesbury, the way in is the post office.

Power it down, tell us what went wrong, and let the free diagnosis land before you decide anything.

0800 6890668