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MKDR / Where we work / Daventry

NN11, Borough Hill and Long Buckby · Daventry

Data recovery, Daventry. The trains stopped here in 1958; the post did not.

Daventry counted 28,123 people at the 2021 census, which makes it the sixth-largest town in Northamptonshire, and it earns its living from distribution and engine work. Cummins describes Royal Oak Way as its UK power systems plant, UK logistics centre and service training school, and opened a 435,000 sq ft logistics centre there on 8 June 2021; Ford keeps a parts distribution centre in the town. DIRFT is not in Daventry at all — the rail-freight terminal stands out by Crick and Kilsby where the M1, A5 and A428 meet, and people here are particular about the difference. What reaches the bench from NN11 follows from all of that: a distribution office server that came up with nothing mounted, an engineering laptop full of test-cell traces, a farm-office drive that has been backing up unattended for years. No railway station has served the town since the branch closed in 1958, so a drive leaves the way everything else does, by road and under tracking. The first look is free.

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What goes wrong around Daventry.

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The problemWhy we see it locallyFirst move
A warehouse system server that stopped in the nightNightly exports and delivery scans sit on one box in a mezzanine officeLeave it switched off; disks out bare, numbered by bay
A driver-camera card that reads as blankHauliers keep tachograph pulls and incident footage on cards that live in the cabOut of the camera, into a padded envelope, nothing written to it
An engineering laptop that will not power upEngine and genset work round Royal Oak Way puts test traces on laptops that travelStop trying the button — the disk on its own is enough
A farm-office backup drive nobody has opened in yearsYield maps, guidance files and spray records on farm PCs west of the townSend the working disk and the backup together
A portacabin desktop that stopped on a plant-hire yardFabricators, scaffolders and hire firms hold job photographs and accounts on itDust and knocks are bench work, so post the tower as it stands
Sending it by post: the parcel is addressed to Oxford Data Recovery at the Oxford Science Park — our intake lab, and the name a courier looks for, so put that on the label rather than ours. Tracked and insured, shipping form inside, return journey on us. The full address and the packing steps sit on the enquiry page.

What happens between Daventry and the bench.

Which way the parcel runsOur laboratory lies south-west of the town. By road that is the M1 down to the A43, or else the A361 towards the M40 and then the A34 — the same way the lorries go. Your parcel follows it, tracked and insured, and we settle the return postage.
When the loading bay stopsA distribution office with no system behind it has stopped trading, not slowed down. Tell us that much and the case is marked urgent — examined on arrival, imaged without a break right through our hours, and dated as soon as the diagnosis supports one.
More than one disk insideA NAS is the relaxed one. Send it complete in its case, or send the disks, whichever suits. A server or RAID box is not relaxed at all: the disks have to come out, and each needs the number of its bay written on it, because that sequence is how the array is put back together again.
One figure, written down firstOnce the parcel arrives, the diagnosis costs nothing. One written figure follows — a single drive is £300 + VAT, and multi-disk work begins at £500 + VAT — with VAT shown on the invoice. Nothing chargeable is started until you have agreed it.

Questions that come in from NN11.

Which places round Daventry do you take work from?

Daventry and any NN11 address near it — Long Buckby, Crick, Kilsby, the units on the Development Area and the farms on the higher ground west of town, all of it West Northamptonshire. What settles coverage is the post rather than how far a van will go, which leaves a farm track and the middle of town on equal terms. Northampton has a page of its own.

Is there a counter in Daventry where I can hand a drive in?

No, and that is the arrangement rather than an oversight: no counter in NN11, no van and no collection. Send it tracked and insured, or leave it at the Oxford intake laboratory on a weekday if you are passing. The journey home is paid for at our end.

A driver's camera card holds the only record of an incident — can you read it?

Often, yes. Pull the card out of the camera, write nothing further to it and send it exactly as found; leaving it recording is what really costs you the footage. Cards and USB sticks sit in the £250 + VAT band, and the diagnosis before that costs nothing.

The server behind our despatch system has failed — does the whole cabinet come to you?

It does not. The disks come out, each labelled with the bay it occupied, because an array is put back in that order and working it out later costs hours. Mention when you ring that despatch has halted, and the job is treated as urgent. Once a box holds more than one disk the band is from £500 + VAT.

From Daventry it goes by post, and nothing else.

Power it down, tell us what went wrong, and let the free diagnosis land before you decide anything.

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