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MKDR / Where we work / Dunstable

Covered by post · Dunstable

Data recovery, Dunstable. Everyone came back from the Downs. The photographs didn't.

Dunstable stands where Watling Street crosses the chalk: the Downs and the gliders above the town, the Priory in the middle, estates running north along the A5. Its data is ordinary and irreplaceable — a card from a day at Whipsnade, the laptop with the accounts on it, the NAS in the spare room. When one gives up, post it tracked, pay nothing for the diagnosis, and we cover the journey home.

Tracked to us · free post back Free diagnosis once it arrives A fixed price in writing

Run the problem past an engineer
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What Dunstable puts in the post.

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The problemWhy we see it locallyFirst move
A card filled at Whipsnade and up on the DownsA fortnight of the summer sits on a card the size of a stampTake no more pictures with it; send it as it is
A trade counter PC on one of the A5 estatesWatling Street units run stock and invoicing on towers nobody wants to touchUrgent, for as long as the orders are stopped
A pocket SSD that came back unreadablePhones and cameras get emptied onto pocket drives, and there it staysLeave it disconnected — SSDs are bench-only work
The household NAS in a Houghton Regis spare roomHomes built their own cloud and stopped thinking of it as hardwarePower the whole box down, disks included
A machine out of an unheated garage officeCondensation works quietly on boards left in the coldLogged as environmental damage before it is opened
Sending it by post: the parcel is addressed to Oxford Data Recovery at the Oxford Science Park — our intake lab, and the name a courier looks for, so put that on the label rather than ours. Tracked and insured, shipping form inside, return journey on us. The full address and the packing steps sit on the enquiry page.

How a Dunstable job runs.

Let the courier do the milesHand a tracked parcel over at any LU5 or LU6 counter and it usually reaches the bench next working morning, scanned at every stage of the trip.
Packing earns its keepParcels get stacked and shifted, so the drive wants a rigid box, padding on every face and no room to move inside. The contact page sets out the routine and holds the shipping form.
Damp sheds and cold garagesAnything left in an unheated outbuilding collects condensation, and corrosion follows on the board. Say where it has been living, keep it away from the radiator, and leave the cleaning to the bench.
Dunstable pays the standard rateFree diagnosis when it lands, one fixed written price, most jobs on no fix no fee, and the postage back to Dunstable covered. A postcode has never changed the deal.

Dunstable's questions, answered.

Does being run from Milton Keynes suit Dunstable?

Yes. Cover here means the courier network: tracked collections run from every LU postcode on weekdays, a parcel posted in Dunstable is normally on the bench by the following morning, and the return journey costs you nothing.

Is a fragile drive at more risk over a longer journey?

It means an extra hour or two in the back of a van, and packing takes care of that: rigid box, plenty of padding, nothing loose. Fragile parcels make that journey by the thousand every day, and a well-packed drive is sturdier than most of them.

Trading has stopped at our Dunstable firm — can we go to the front?

Yes. Your postcode counts for nothing; the bench queue decides priority. Tell us the business is down, send it next-day tracked, and the job runs without a break from the morning it lands.

Any advice specific to Dunstable?

Two things. Mention damp or dust as you book the job, and don't be tempted to give a shaky drive one final try before it's posted. Damp is hard on electronics — a hopeful power-up is harder still.

In Dunstable, it starts with a padded box.

Power it down, tell us what went wrong, and let the free diagnosis land before you decide anything.

0800 6890668